Job descriptions: What the work requires: Background Info: Required qualifications: Process:
We are looking for customer support agents to add to our team to support our growth in the US eye-care market. Our unique software platform is used by optometrists, but don’t worry you don’t have to be an eye doctor or optician to help us or our clients! We are expanding rapidly and need to scale up quickly. Preference will be given to candidates who have previously worked as opticians! We offer competitive salary and health insurance benefits to all qualified, full-time candidates.
Provide online chat, email and phone support.
Must be available to work at least 25 hours per week.
You will have an assigned shift of at least 5 hours per day on the day that you are working, maximum of 12 hours per day.
Support coverage hours will be 8 AM Eastern Time – 8 PM Eastern Time (5 PM Pacific Time).
Support days will be Monday, Tuesday, Wednesday, Thursday, Friday, Saturday–you will need tow work at least 3 days per week in this role.
While our headquarters are in North Carolina, you may work anywhere in the western or mountain time zones in the United States, but must be authorized to work in the United States.
We will train you on how to use our platform and then you will be responsible for answering customers questions, creating issue tickets and escalating issue tickets to the Level 2 support team (located in Europe). You will like this opportunity if you have prior experience as an optician and enjoy working with other opticians, eye-wear consultants and optometrists. We work with thousands of eye doctors around the country and this is an opportunity to reach millions of patients every year, but without having to drive to the office!
Prior experience, education or training as an optician.
You are detailed and organized.
You enjoy being on the phone with people and are fluent in English. Spanish language skills are a plus.
You are comfortable using Microsoft Office tools (like Outlook, Excel, Word and Teams).
You like learning about a new industry, new messaging, new technologies.
Positive attitude towards clients, patients and solving problems.
Please expect that you will need to pass a phone screen.
There will be web based training that you will need to complete and pass a validation screening.
You will need to abide by HIPAA confidentiality.
What the work requires: