CUSTOMER CARE

Job descriptions:
The Customer Service team in Slovakia is responsible for supporting the implementation of the AffinityAnalytics platform at client sites in the United States. The Customer Care Specialist’s main responsibility is answering non-technical questions via phone, email and chat to help US clients utilize the AffinityAnalytics platform. The Customer Care Specialist will escalate technical issues to the software engineering team and communicate with clients work-arounds and resolution schedules. In addition, the Customer Care Specialist will be expected to keep clients aware of platform updates, and the development of online presentations, webinars to help users understand how to utilize the AffinityAnalytics platform.

The Client Ambassador will be accountable for the following:
Overall customer satisfaction for assigned client accounts
Project schedule awareness and communication within assigned accounts
Rapid escalation and communication of technical issues
Documentation of technical issues and requests from US clients
Working schedule is in the U.S. hours with some flexibility based on assigned clients
Primary working US working hours

Employee perks, benefits:
Fitness benefit bonus
Fitbit Charge 2 electronic bracelet
Kindle
Food vouchers fully paid by employer
Reimbursement of language courses
Refreshment at the workplace
2 annual team building trips – past trips included skiing in Poland, waterskiing, winter activities in the Tatras
Team dinners every month
Potential opportunity to travel to the United States for 1 – 2 weeks for client visits
Quarterly bonuses

Candidates with education suit the position:
Secondary with school – leaving examination
Follow up/Higher professional education
University student
University education (Bachelor´s degree)
University education (Master´s degree)
Postgraduate (Doctorate)

Education:
Sales and Marketing

Language skills:
English – Advanced (C1)

Other knowledge:
Microsoft Word – basic
Microsoft Excel – basic
Microsoft PowerPoint – basic
Microsoft Outlook – basic

Personality requrement and skills:
Responsibility
Creativity
Ability to solving problems
Teamwork

Salary:
800 EUR (gross)